Support Worker

1. Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?
2. We are looking for a caring and resilient person, who can think on their feet in a pressured environment to join our Health and Care team as a Service Support Worker within Gwyned.
3. We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.

Contract type: Fixed Term Until 31st March 2025

Hours per week: 18

Driving: Full UK Manual Driving Licence required to drive British Red Cross vehicle

Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?

We are looking for a caring and resilient person, who can think on their feet in a pressured environment to join our Health and Care team as a Service Support Worker within Gwyned.

Based in fast paced, busy and intense Emergency Department, you will provide practical and emotional support to patients. You will undertake non-medical tasks to free up the medical staff to be able to focus on their clinical role and make visitors' stay as comfortable as possible.

A day in the life of a Service Support Worker will involve:

• Escorting patients to assigned departments
• Collecting prescriptions to speed up their discharge
• Providing emotional support/pastoral care while they await treatment
• Providing emotional support to close friends and families
• Ensuring patients have food/drink while waiting for long hours and assisting with food distribution at meal times
• Driving patients home when discharged and making sure they are safely settled at home
• Signposting and referring patients to other sources of support in the community

Please note: The Service Support Worker will not have set days, they will work 10 hour shifts (being paid for 9 hours) twice per week on a 7 day rota which includes weekends and all bank holidays where the days they work will be rostered in line with Service needs and their availability.

To be a successful Service Support Worker, you’ll need:

• To know how to improve service quality for the benefit of users, dealing with queries in a diplomatic and confidential manner.
• A good knowledge of services provided by the NHS and Social Care.
• Education to GCSE level (or equivalent by experience).
• To be IT literate.
• Full UK driving licence allowing you to drive a manual transmission vehicle.

In return for your commitment and expertise, you’ll get:

• Holidays – You’ll get up to 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
• Pension scheme– We offer up to 6% contributory pension.
• Flexible working – We will do what we can to make sure you work in a way that suits you
• Learning & Development Opportunities – We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
• Discounts – You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
• Wellbeing Support – Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
• Team Working – You will be working as part of a team that is supporting our mission of helping people in crisis.
• Cycle2Work -The cycle to work scheme enables you to lease a bicycle.
• Season ticket loan – We offer an interest free loan to buy a season ticket for travel between home and work.